Job Description

Overview:

BroadPath is excited to be hiring Customer Care Advocates to Work at Home! Join BroadPath’s high-speed and connected culture and enjoy concerts, magic shows, trivia nights, group chats and our unique Bhive platform.

Our Customer Service Advocates will be responsible for delivering knowledgeable and courteous customer service and support for customer and provider Health Insurance related inquiries. Advocates will communicate with members via phone and email, and will be performing detailed data entry tasks.

Compensation Highlights:

• Base Pay: up to $18.00 per hour
• Pay Frequency : Weekly

Schedule Highlights:  

• Training Schedule: 4 weeks, Monday-Friday, 8:00 AM - 4:30 PM CST
• Production Schedule: Monday-Friday, 8:00 AM - 5:00 PM CST

Responsibilities:

• Handle inbound and outbound calls to assist members with Medicaid benefits, eligibility, and enrollment questions
• Provide clear and accurate information regarding plan coverage, claims, and available resources
• Guide members through application processes, documentation requirements, and next steps
• Maintain compliance with state and federal regulations, including HIPAA
• Document all member interactions and outcomes in the system accurately and timely
• Assist members with updating personal information and verifying eligibility details
• Collaborate with team members and supervisors to meet performance metrics and service level agreements
• Demonstrate empathy and professionalism when addressing member concerns
• Stay current on Medicaid program updates, policies, and system changes

Qualifications:

• Knowledge of medical and healthcare terminology

• Exceptional customer service and communication skills

• Strong computer and data entry skills

• High school diploma or equivalent

• Healthcare knowledge and/or call center experience

• Proficiency in Microsoft Office and industry-related software programs

• Ability to work collaboratively with peers and independently resolve issues

• Demonstrated ability to manage multiple priorities and deadlines

• Capability to complete tasks efficiently in a fast-paced environment

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!   

 

Equal Employment Opportunity/Disability/Veterans   

If you need accommodation due to a disability, please email us at  HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process.   

 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.   

 

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  

Job Tags

Hourly pay, Temporary work, Work at office, Monday to Friday, Night shift,

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