Job Description

Job Title: Site Reliability Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Job Summary:** We are seeking a highly skilled Site Reliability Engineer with a strong background in Kubernetes and cloud technologies. The ideal candidate will have experience working with TKE (Telecom Kubernetes Engine) and possess the ability to design and implement disaster recovery (DR) setups with a focus on high availability and load balancing. This role requires proficiency in CI/CD processes, as well as exposure to technologies such as Cassandra, Rabbit MQ, Gitlab, and Redis/in-memory databases. Cloud experience, particularly with Kubernetes on AWS, is highly desired. **Responsibilities:** + Deploy, manage, and maintain production systems and infrastructure using Kubernetes, with an emphasis on Telecommunications Kubernetes Engine (TKE). + Design and implement disaster recovery solutions to ensure high availability and reliability, using Load Balancer and other relevant technologies. + Set up, manage, and optimize CI/CD pipelines to streamline development and deployment processes. + Collaborate with development teams to define SRE processes, standards, and best practices. + Monitor system performance, reliability, and security, applying appropriate improvements where necessary. + Proactively identify system inefficiencies and implement solutions to resolve them. + Utilize and manage technologies such as Cassandra, Rabbit MQ, Gitlab, and Redis/in-memory databases to ensure optimal system performance. + Work closely with cloud service providers, particularly AWS, to design scalable and efficient infrastructure solutions. + Troubleshoot and resolve issues related to system performance, latency, and availability. **Qualifications:** + Proven experience with Kubernetes, particularly TKE, with relevant telecommunications experience being a significant advantage. + Strong expertise in DR setup solutions and implementing HA/load balancer configurations. + Proficient in CI/CD pipeline setup, management, and optimization. + Hands-on experience with Cassandra, Rabbit MQ, Gitlab, and Redis/in-memory databases. + Experience with cloud platforms, especially AWS, and deploying Kubernetes on AWS. + Excellent problem-solving skills and a proactive approach to identifying and implementing system improvements. + Strong communication skills and the ability to work collaboratively in a team environment. **Education and Experience:** + Bachelor's degree in computer science, Information Technology, or a related field. + 10+ years of experience in a similar role, preferably in a telecom environment. **\#LI-Remote** **\#ConcentrixCatalyst** The position will be posted until 05/05/2025 The base salary range for this position is $91,457 - $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. Location: USA, GA, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: -English ( -Spanish ( To request a reasonable accommodation please click here ( . If you wish to review the Affirmative Action Plan, please click here ( .

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Holiday work, Full time, Remote job, Work from home,

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