Job Description

Are you a natural communicator who thrives in a role where empathy, clarity, and confidence are key? IPS Cash is seeking a Customer Care Coordinator to serve as the main point of contact for homeowners after they sign a contract with us. Your job will be to guide sellers through the final steps of their home sale, provide regular updates, and ensure they feel informed, cared for, and in good hands. This isn’t a paperwork role—it’s a relationship role. You’ll be the voice they trust from the day we go under contract until the day they close. Are You Our Next Team Member? Our ideal Transaction Coordinator thrives behind the scenes but still enjoys being part of a collaborative, energetic team. You’ll succeed in this role if you’re: • Calm, Clear, and Caring: You have a steady demeanor and know how to reassure people even in high-stress situations. • A Skilled Communicator: You’re confident explaining timelines, expectations, and updates—over the phone, via text, and through email. • Big Picture-Focused: You’re not in the weeds of the paperwork—you’re helping sellers understand the why and when behind the process. Core Values Our core values guide everything we do: • Excellence: Be a person who inspires others to Think, Learn & Act • How we live it: We go above and beyond for our team and clients, always striving to improve. • Authenticity: Tell me what I NEED to hear, not what I want to hear. Don’t blow smoke. • How we live it: We believe in honest communication, healthy feedback, and mutual respect. • Accountability: Be a person who takes extreme ownership. • How we live it: We hold ourselves and each other to a high standard and own our work. Support & Benefits Joining our team comes with a host of perks: • Health Insurance • 401(k) with Company Contribution after one year • Promotion from Within: We believe in growing our people and offering long-term career paths • Tech Support & Tools: Access to industry tools, templates, and tech to make your job easier • Onboarding & Training: Structured onboarding and continuous learning opportunities • Fun, Supportive Culture: A small-business vibe with a big heart—no red tape here • Offsite Activities & Team Events: We work hard and celebrate together • Ongoing Professional Development through events, books, and workshops Responsibilities: • Call clients weekly to provide feedback on their property listing to keep them engaged and improve customer service ratings • Support customers by attending closing processes when necessary • Call clients to give weekly reports on the status of their listing so they are more likely to provide good customer ratings and referrals • Communicate with sellers, attorneys, lenders, buyers, and the internal team to coordinate deadlines • Track and update the status of each transaction daily using our CRM • Create, review, and send out contracts and supporting documents • Schedule inspections, closings, and other key appointments • Ensure all required documentation is submitted and properly stored • Proactively identify and resolve potential issues before they become problems • Provide exceptional customer service throughout the transaction • Perform other duties as required Qualifications: • Strong written and verbal communication skills • Excellent time management and organizational abilities • Familiarity with real estate transactions preferred (but not required) • Willingness to learn and follow processes • Tech-savvy and eager to work in a fast-paced environment • This position is located in Nashua, NH, and is in-person About Company: IPS Cash is a growing real estate investment company that buys houses for cash in New England. We improve lives through real estate by offering unique solutions. Like many real estate companies, we thrive in a fast-paced environment and live by our core values of Authenticity (Be someone who tells me what I need not what I want to hear... don't blow smoke), Accountability (Be a person who takes extreme ownership), and Excellence (Be a person who Inspires others to Think, Learn, Act).

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