Job Description

Description

We are looking for an Entry Level Email/Chat Support Specialist to join Alpanian Design, a leading Media Production company. In this role, you will be responsible for providing exceptional customer service through email and chat channels. Your role is crucial in ensuring customer satisfaction and maintaining the company's reputation online. You will work on a variety of projects, handling inquiries, resolving issues, and fostering positive relationships with our clients.

As an Email/Chat Support Specialist at Alpanian Design, you will play a key role in addressing customer queries promptly and professionally. Your ability to communicate effectively and efficiently will directly impact customer retention and loyalty. This position offers a great opportunity to develop your communication skills and gain valuable experience in the media production industry.

Responsibilities:

• Respond to customer inquiries via email and chat in a timely manner.
• Provide accurate information about products and services.
• Resolve customer complaints and issues with patience and empathy.
• Escalate complex issues to the appropriate department.
• Ensure customer satisfaction through effective communication and problem-solving.
• Document customer interactions and transactions accurately.
• Identify and report emerging customer issues to the management team.
• Adhere to company policies and procedures while delivering service excellence.

Requirements:

• Excellent written communication skills in English.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer concerns.
• Basic computer skills and proficiency in email and chat platforms.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Previous customer service experience is a plus.
• Knowledge of media production industry terminology is advantageous.

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